7 DAYS RETURNS POLICY - Should you find any item(s) not to your liking, simply contact us at firstname.lastname@example.org & clime the refund within 7 days of confirm delivery. We assure you of a smooth, easy, and zero hassle returns procedure if you change your mind for any reason. We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get the refund in 30 days after the claim process finishes.
Please note that in case of return, the buyer must bear the cost of returning the products to us.
NOTE: If shipping & return policy mentioned in each product description, please follow that policy. above mentioned is not applicable. Please read before you purchase.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only Partial / Full refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Your purchase is protected if:
- The item you received was damaged & defective
- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
- You raise a claim by opening return center link
- The product is within our Domestic Return guarantee.
- Your item is returned to us due to customs duties (customs clearance/taxes are not included)
Before you return to us, you must first send a clear photo or video of the damaged or defective product. Please use good lighting, and a close to medium distance photo & video, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Sales Department to: email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item appears on your postal pack (Sender's address)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the sender's address appears on you postal pack.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.